After 10 years of forging my career at AOL during their
rise to global dominance, I consider myself corrupted. The
lessons I learned there are seared onto my brain. And,
thankfully so, because I've used everything single one in
building my own business.
One huge lesson I learned was about BRANDING. By 1997, AOL
was the number one online service, but the lead wasn't so
huge that Microsoft's new MSN service couldn't take it
away. If AOL was going to continue to bust open and take a
huge lead, we needed to do something a bit different.
Enter COO Bob Pittman. His first, foremost, and I believe,
most valuable, thing he ever did was to insist that the
company get serious about creating a brand. Not simply a
well-known company, not a recognized logo, but a brand,
something that evokes a strong emotion, that's incredibly
attractive, and that people want to stay attached to.
We started to get deliberate about creating a brand.
Everything we did – from look and feel to marketing to
customer service to pricing to online content and more –
communicated several tenants of the AOL brand: easy,
affordable, and useful. It worked. By the year 2000, AOL
was a $7 billion dollar company with 23 million members and
a wide lead in the top spot.
When I left AOL and started Bodacious! Ventures, I took
everything I learned about branding and applied it to my
new business. Here are five key lessons about creating a
brand that you can use for your own business:
1. Every company has a brand.
The question is, "Is it
working for you?" Creating a brand isn't just for the big
companies; it's for companies of all sizes. We're all
fighting for attention from our target customers. If you
don't create a brand, then you risk not being remembered
and not being emotionally attractive. Both are a
prerequisite for sales.
Ask Yourself: What is my brand? Is it working for me? Am
I willing to make changes if needed?
2. Your brand must evoke a strong emotion.
Donald Calne said, "The essential difference between
emotions and reason is that EMOTION leads to ACTION while
reason leads to conclusions." Customers buy from emotion
and back it up with their head.
Ask Yourself: What emotion does my brand evokes? Do I
know how others experience my brand? (Psst! Ask at least
10 people.) Is that the emotion I want my brand to evoke?
3. Your brand isn't a logo.
It's everything you offer,
say, and do. A brand is an experience with many facets.
There are a ton of ways a person can interact with you and
your company, for example, marketing materials, business
card, website, personal appearance, quality of your product
or service, how someone answers the phone, voice mail
message, e-mail, and customer support.
Ask Yourself: What are all the ways a person can interact
with my company or brand? (Psst! Make a list.) Is each
interaction supporting or derailing the emotional
experience I want my brand to create?
4. As a one woman show, YOU are your brand!
87% of all
women owned businesses have one employee – the woman
herself. Who you are and what you do affects everything
about your business.
Ask Yourself: What about my brand is "just like me"? Do I
support my brand experience in how I dress, speak, and
interact with others?
5. Your brand needs constant tweaking.
You have to start
somewhere. So, you launch your company and brand, see what
works, and you keep adjusting. What ultimately matters is
what the customer thinks and feels.
Ask Yourself: Have I given much thought lately about the
brand experience I'm creating for my customers? What's one
thing I've heard again and again from customers that I need
to change about my business?
Delivering Solutions through Employees
The aim of marketing has long been to carry the brand message to the public.
But did you know that your brand is
carried by your people as much as by your marketing?
Today's Entrepreneur - Designing the Image of Your Business
How can you make your business cards and your company standout in the crowd?
You design an image for your business that distinguishes your business from other companies. This can be accomplished by employing one or all of the following methods of company branding.
Use Branding to Increase Your Market Share
Branding has evolved over the years and has now become a common term used in marketing. Branding is essentially burning your company or web site name or slogan into the minds of potential customers.
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About the Author:
Copyright (c) 2007 Mary Foley
Mary Foley and Cheryl Thompson, the bodacious branding and
marketing experts, are dedicated to helping women with
small businesses achieve big dreams. Their mission is to
show women how to get the customers they want who will pay
them the money they deserve. Get their “52 Ways to Make
Branding & Marketing Easy!” absolutely free at