The Reporter is the Consumer

Today's PR specialists often forget this basic principle. The bad ones - the ones that reporters ridicule as mere "flacks" - never learn it.

To some of these folks, the reader or the viewer is their primary consumer. Others consider their client or their CEO to be the consumer of their work.

Wrong.

The PR Rainmaker knows: When it comes to getting your story into the media, you must look upon the reporter as your consumer.

Without the reporter, nothing happens. There is no story for your target audience to view or to read. There is nothing for your CEO to show his directors. There is nothing for your sales team to hand out to prospects.

Without the reporter, all you have is a story idea.

The reporter is the consumer. The reporter is the customer. And you must act accordingly.

The Story is the Product

It is not enough that you want to sell something. Countless enterprises have lost money trying to sell a product they wanted to sell and no one wanted to buy.

No matter what you produce, you must find a market that wants to purchase your product.

The same holds true when placing your story in the news media. The PR Rainmaker knows that the story is the product. The story must be tailored for the consumer, who is the reporter. Then it must be sold to that reporter.

This is where PR flacks lose their direction. They look upon media relations as mass production. They want to build an assembly line. They want to crank out one press release after another, send out a blast fax, and read their story in the newspapers the next day.

By using these "spray and pray" techniques, a company may well generate media coverage. But that coverage is likely to be ineffective. The key messages will be distorted. The story will go to the wrong audiences. The company will receive no return on its investment other than some newspaper clippings and perhaps some videotape.

The PR Rainmaker knows: The best news stories are earned one by one.

The assembly-line approach rarely works well in media relations. Reporters do not like to buy "off the rack." Each wants a story of his own. Each demands a custom fit.

So it becomes the PR Rainmaker's job to take stock of a reporter's needs and wants. We must tailor the story to fit that reporter. Then we must take that product and sell it to the reporter. We must convince the reporter that our story solves the reporter's problems.

We must keep in mind during every step of developing the campaign: The reporter is the consumer and the story is the product.

Reporters Buy for Their Reasons, Not Ours

It is not unusual to spend hours designing a story for a specific reporter, only to have the reporter reject the idea. This can become incredibly frustrating.

This is one reason why so many flacks resort to assembly-line, blast-fax methods. "Why should I bother?" they say. "Why not just send out a thousand press releases and hope someone somewhere picks up the story?"

But PR Rainmakers understand and accept the challenge of executing an effective campaign. They know that, when it comes to convincing a reporter to buy any particular story, failure is far more likely than success.

As with any sales prospect, a reporter is more apt to say no than yes, even when you have tailored the story especially for that reporter.

Why? Who knows?

Maybe the reporter is working on a seven-part investigative series and doesn't have time. Maybe the reporter is being moved to another news beat. Maybe the reporter is coming down with the flu. Maybe the reporter is going on vacation. Maybe the reporter is just a jerk.

Who knows? Who cares?

When the reporter says no, move on.

Don't argue. Don't rage. Don't resort to spray and pray.

Advance to the next proposal with the next reporter.

Reporters will buy for their reasons, not ours. Keep telling yourself this and you will have a much better chance of holding your temper, maintaining your sanity and placing more stories in the news media.

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