What Ever Happened to Personalized Service?
If you've ever written to a company that over-uses automation or form letters, you'll understand the feeling of teeth-gritting *frustration* with canned responses that don't even begin to answer
The Personal Touch
Unless all the business and psychology
studies are wrong, people want meaningful employment and management
that cares. The "personal touch" for most employees is
face-to-face contact with decision-makers at all levels. That
builds employee loyalty. The result is loyal customers and sustained high
Top 10 Ways To Keep Your Customers
1. SAY thank you and smile. Project an image of someone that others will want to do business with. A good attitude is a powerful customer service tool.
Build A Better Business With Customer Feedback
One of the most overlooked methods of improving one's business is getting customer feedback. Customer feedback is vital to a business' success because without it, the business will not know how it can improve.
Communicating with Customer Focus
Having a customer-focused mindset is important in providing exceptional customer service. Applying effective communication skills is equally important.
Enhance Your Customer Relationships with Email Newsletters
Here are a few examples of how you can enhance your relationship with your customers with an email newsletter.
Eight Secrets to Maintaining an Outstanding Business
Aim not to make money.
Instead, help others to
succeed and provide them with a
solution to their problems. Keep
this secret in mind while working your
business and the money will
come. Believe it.
CRM And Small Businesses
Models used by large businesses won't serve the needs of small businesses. And
prices are far out of reach. But small business can implement
many powerful aspects of CRM on their website.
Indiscretions Can Kill Your Business
The quickest way to cancel out all the thought, work, energy, time and expense you've poured into promoting your business is with indiscretions. I'm not talking about giving your clients' confidential materials to their competitors, though that certainly will kill your business ?I'm talking about the indiscretions that leak out of your
Top 3 Ways to Boost Your Perceived Value
Clients who love what you do are the cornerstone of a successful professional service business. Here are three ways to boost the value your clients associate with you and your business.
Don't forget to ask the cats
This article explains what happens when we forget to ask the most important people involved in the project, the end user.
Winning Customer Experiences
What makes a winning customer
experience? What makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away?
When Your Business Prospects are in Rome, Do as the Romans Do
According to the statistics, if businesses want to be successful in international markets, they’re going to have to start catering to the language and cultural needs of their potential clients.
Why do people change companies? Why do people go to other places to purchase services or products? A study concluded that 30% left because of reasons such as convenience, relationship, product/price and other reasons.
Branding Fiasco -- Better Be Who You Say You Are!
Our experience offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean.
Effective Follow-Up ?The Art of True Concern
Here's how you can boost your sales and hone customer relations.
It's the Service After the Sale that Builds Your Brick & Mortar Business:
Five Tips For Improving Customer Service
Here are five tips on providing outstanding customer service to continue to generate new and repeat
Calculated Costs of Just One Customer Complaint
One complaining customer is your opportunity to improve. You can
rescue the potential, immense loss when you improve on what that one customer complains
about. Provide a solution that they agree is more than satisfactory. Statistics show that
7 out of 10 customers will do business with an organization again if a complaint is
resolved in their favor relatively quickly.
Resolving Conflicts with Clients
Have you thought about what you are doing, or should be doing, to resolve
conflicts? What do you want the bottom line to be? If you want to still have
a business 6 months from now then you need to consider this subject seriously.
Handling Customer Complaints
complaints are never easy for small businesses. Many small businesses are ran
from a staff of five or less. So how can small businesses handle
customer complaints without taking them personally?
10 Ways To Form Lasting Customer Relationships
By placing the customer at the
center of all your thinking you create an environment which fosters long term success. A
key component of success lies in your ability to generate repeat and referral business,
and a sure way to do this is by forming lasting relationships with your customers.
7 Ways to Get Your Customers Saying "Wow!"
Getting a "Wow!" from a customer is not only motivating for you but brings them back to buy. Read how to can get customers saying "Wow!".
CRM: Technology vs Culture
Businesses are increasingly learning that technology and software alone cannot make a CRM system successful, and that communication,
behavior and culture are equally crucial factors in developing a successful CRM strategy.
Where Did The Service Go?
I believe that the majority of the people still appreciate good
service when they get it. Also, the more associated items/services
they can get at one place, the more willing they will be to do
business with you.
Everyone Represents Your Company
When I was a new business owner I attended a management seminar, the
speaker said something that I have never forgotten. "Your business is
as good as your worst employee." What a sobering thought.
Customer Service Means Actions, not Slogans
Every single contact your organization has with its customers either
cultivates or corrodes your relationship. That includes every letter you send,
every ad you run, and every phone call you make. This includes every employee
contact, from the CEO to technicians, sales force, support staff, and
In other words, your business is only as good as your worst employee!
Keeping Up With the Vigilante Consumer:
Providing superb customer service
Customer service is today's competitive
advantage. If we don't have masses of potential customers, we'd better keep the
ones we do have happy. Ecstatic. This gives your business an unfair advantage. An unfair advantage is doing
every tiny little thing better than your competition. In this instance, your
competition can be your best teacher.
Develop an "Unfair Advantage" Over Your Competition
An unfair advantage is doing everything just a little bit
better than your competition. And even if you've been in
business for many years and you're at the top of your profession,
in today's competitive world you also need to do everything just
a little bit better today than you did it yesterday. That's your
Giving the Gift of Great Customer Service
The perfect gift you can give
every day to any one who walks in your door is great customer
So what do you actually have to do to offer stand-out-from-the-
crowd customer service? Here are a few simple, but winning tips.
The Top 10 Ways to Add "Extra" Value
Everyone wants the best possible value in every transaction, but each of us defines "value" in different ways. Some want the lowest price, while others will place a higher value on reliability, convenience or
other factors. The challenge for business is to provide extra value for every customer, at the lowest possible cost of doing business.
Uncertain Times In Customer Service
Customer uncertainty translates into diminishing client
What can you do to minimize the amount of uncertainty your customers face?
Here are some tips.
So what’s wrong with K-Mart anyway?
The author wanted to find out why Kmart was closing the store in his town.
After comparison shopping, he came to the conclusion that maybe it’s time K-mart went out of business after all.
CRM - An evolutionary concept to communicate with your customers
Customers are not just numbers on a sales graph.
Businesses need to run a more efficient and profitable business so that they can keep
their customers and keep them coming back.
Rude Marketing in China Village
DON'T BE RUDE TO YOUR CUSTOMERS - that’s common sense.
You really need to build a solid reputation first, before you try and act too familiar with your customers. You need to start with the basics ?‘minding your store?from opening to closing and being polite and responsive to your customers and their needs. This will set the stage, and over time you will naturally become a familiar and respected figure.
Providing Excellent Customer Support on a Small Budget
An integral part of any successful e-commerce website is an
effective customer support solution. Your online business must
be able to quickly respond to inquiries from potential clients
and from existing clients, and then be able to address those
inquiries accurately and efficiently.
Becoming A Solution To Your
When your customers and others think of you, you want to be thought of as a problem solver. Someone who is reliable, organized, and cares. If you do all of the above you can accomplish this and customers will call you, and more importantly, refer others to you.
Provide Great Customer Service and Gain Instant Customer Loyalty
If you thought that customer service was simply answering your customer’s email, you’re dead wrong! Conducting an eCommerce business takes more attention to detail than a normal brick-n-motor company. With eMail
you have a real opportunity to keep in touch with your customers and provide excellent customer service.
What can you do to surprise and delight your customers?
How can you
add value, surprise your customers with it, and do it at
practically no cost to you? Even if there is a cost
involved, maybe it's worth it. Only you can decide that,
but think about it! How do others do this?
The Top 10 Creative Strategies for Delivering 5-Star Customer Service
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Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.
Relationship Marketing- Key for Small Local Business
You may not have the financial resources of Office Depot
or WalMart, but as a small business owner, you can do
something they can't -- have real person-to-person
relationships with your customers.
12 Ways Solopreneurs Can Keep Their Clients Happy
Repeat business from your existing clients is the foundation of a successful replica watches
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solopreneur. Here's how to make sure you keep your existing clients coming back for more!